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What Our Legal Terms Mean for Your Account

Using 97ok — including depositing via bKash, Nagad, or Rocket — means you accept the terms set out here. Access to our platform depends on your local law and the eligible regions we support, so read these conditions carefully before you open an account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment conditionsUser rights and data handlingHow to contact us about legal queries
97ok What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Legal and Account Obligations

Your account data, transaction records, and personal details are handled under our privacy and data retention policy. We collect only what is necessary to operate your account and process payments through bKash, Nagad, and Rocket. You can request a copy of your account data or ask us to remove personal information at any time by contacting support — we will acknowledge the request and act within the timeframe our policy requires.

Data Retention

We retain your account and transaction data for as long as required to fulfil legal and operational obligations. Wallet transaction records from bKash, Nagad, and Rocket are included.

Cookie Policy

We use cookies to maintain your session, remember your login, and improve page performance on mobile. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your wallet details — including linked bKash or Nagad numbers — requires re-verification.

Right to Request Changes

You may request corrections to your account information or ask us to update wallet-linked details. Submit the request via email or account help with your account ID included.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a legal notice, or a specific transaction condition tied to your bKash, Nagad, or Rocket wallet, our support team handles those directly. Raise your concern through the channel that suits you — we will route it to the right team without delay.

Team online

Live Chat

Start a live chat session from any page on 97ok. Suitable for account eligibility questions, access disputes, and wallet-linked transaction concerns.

Email Support

Send a detailed message if your query involves account documentation, legal notices, or a formal request regarding your personal data or transaction records.

Account Help Centre

Log in and navigate to the Help section under your account settings to submit a legal query tied directly to your account ID and payment history.

Common Legal Questions About Your 97ok Account

These are the questions we hear most often about account eligibility, data rights, and legal conditions. If something here does not cover your situation, reach us through live chat or email.

Access depends on your local law and the eligible regions we support. You are responsible for confirming that online gaming is lawful in your location before you open or use an account.

You must be of lawful gaming age in your jurisdiction. By registering, you confirm this is the case. We may ask for verification documents if there is any reason to review your eligibility.

Yes. Contact our support team by email with your account ID and we will provide the data we hold on your account, including transaction records from bKash, Nagad, and Rocket.

Submit a data removal request via email or through the Account Help Centre. We will confirm receipt and process it within the timeframe set out in our data retention policy.

Both 97ok and your wallet provider have separate terms. Our platform governs the account-side record; bKash, Nagad, and Rocket each govern the transfer on their end.

We will notify you and explain the reason where permitted. You can raise a dispute through live chat or email, and we aim to respond clearly within a reasonable period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.