Reference

How 97ok Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use the platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access and deleteNo data sold to third parties

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What We Collect and Why We Use It

97ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the details you provide — your name, contact number, and the wallet information linked to your bKash, Nagad or Rocket account. Every deposit and withdrawal you make generates a transaction record on our side; we store this to verify payments, resolve

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disputes and keep your account history accurate. We also collect device and session data — the browser type, IP address and login timestamps — to detect unusual access and protect your account from unauthorised use. Cookies on our site track your session state so the lobby
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loads correctly each time; they do not track browsing outside 97ok. We do not sell your personal data to advertisers or unrelated third parties. Your wallet number — whether bKash, Nagad or Rocket — is used only to process the payment you initiated and to match
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it to your account record. Any sharing with payment processors happens only to the extent needed to complete your transaction. Your rights under this policy depend on your local law and the eligible region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on you, request a correction, or ask us to delete your account records, get in touch through any of the channels below. We aim to respond to data-related requests within a reasonable period. What we can action depends on your local law and the eligible region you access 97ok from.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We apply encryption to account data in transit and at rest. Your bKash, Nagad and Rocket wallet details are never stored in plain text — payment references are tokenised once the transaction clears. We keep account records for as long as your account is active and for a period after closure, in line with the legal obligations that apply to the region from which you access the platform. You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where local law permits it.

Encrypted Data Storage Account and wallet data is encrypted at rest. Payment references from bKash, Nagad and Rocket are tokenised so your full wallet number is never exposed in our logs.

Cookie Control We use session cookies to keep you logged in and load your lobby correctly. No tracking cookies follow you outside the 97ok domain. You can clear cookies any time from your browser settings.

Data Retention Policy We hold your records while your account is open and for the period required after closure by applicable law in your eligible region. Closed accounts are not kept indefinitely.

Your Access and Deletion Rights You can request a copy of the personal data we hold, ask us to correct it, or ask for deletion. What we can fulfil depends on your local law and the eligible region you access from.

Common Questions About Your Privacy at 97ok

Here are the questions we hear most often about how 97ok handles personal data, wallet information and account rights. If your question is not covered here, reach out via live chat or the Help section of your account.

We collect the name, contact number and wallet details you provide at registration. If you deposit via bKash, Nagad or Rocket, we record the transaction reference to match it to your account.

Your wallet number is shared only with the payment processor needed to complete your transaction. We do not pass bKash, Nagad or Rocket details to advertisers or unrelated third parties.

Send a written request via live chat or the Account Help section. Include your registered contact number so we can locate your records and respond within the applicable timeframe for your region.

Yes. Submit a deletion request through support. What we can remove depends on your local law — some records must be retained for legal compliance in eligible regions even after account closure.

We use session cookies to keep your lobby state and login active. These do not track activity outside the site. You can clear or block cookies in your browser settings at any time.

We keep account records for the period required by the legal obligations that apply to your eligible region. After that retention window closes, your data is removed from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 97ok Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Security and Your Account Rights

Common Questions About Your Privacy at 97ok

01 What personal data does 97ok collect when I open an account?

02 Is my bKash or Nagad wallet number shared with anyone?

03 How do I request a copy of the data 97ok holds about me?

04 Can I ask 97ok to delete my account data?

05 Does 97ok use cookies, and can I turn them off?

06 How long does 97ok keep my data after I close my account?

Privacy Policy

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